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Frozen Pipes Result in a a Flooded Basement in Solvay, NY

This flooded basement in Solvay, NY was the result of a frozen pipe in the ceiling that cracked. When temperatures rose and the pipe thawed it sprayed water throughout the room for an extended period before being discovered. The extent of damage on a water loss is classified for insurance purposes by the portion of the room that is affected. When water invades from overhead, like in this example, it is typically a Class 3 water loss - the entire room is affected. The plank flooring in the room was a laminate, which cannot be restored, so had to be removed. In order to properly dry the wood structure, the drywall also had to be removed. Our customer was very happy with the dry out process despite the inconvenience that the winter storm caused.